Flowchart
Steps and decisions (diamonds) joined by arrows, to show where a procedure branches. The arrows out of a decision carry Yes / No.
Using svg-diagram, draw a flowchart of how we handle a support inquiry. Branch on whether I can answer it myself and whether I can find the answer.
JSON (the figure as the tool receives it)
{
"version": 1,
"title": "Handling an inquiry",
"parts": [
{
"type": "flowchart",
"nodes": [
{
"id": "start",
"kind": "terminator",
"label": "Receive an inquiry"
},
{
"id": "q1",
"kind": "decision",
"label": "Can I answer it?"
},
{
"id": "a1",
"label": "Reply"
},
{
"id": "q2",
"kind": "decision",
"label": "Can I look it up?"
},
{
"id": "a2",
"label": "Research and reply",
"sub": "within 24 hours"
},
{
"id": "a3",
"label": "Hand over to the team",
"tone": "accent"
}
],
"edges": [
{
"from": "start",
"to": "q1"
},
{
"from": "q1",
"to": "a1",
"label": "Yes"
},
{
"from": "q1",
"to": "q2",
"label": "No"
},
{
"from": "q2",
"to": "a2",
"label": "Yes"
},
{
"from": "q2",
"to": "a3",
"label": "No"
}
]
}
],
"lang": "en"
}